Store Sales Lead
Reports to: Museum Store Manager
Department: Museum Store
Position Type: Full-time, Hourly, Non-Exempt
Salary: $11.15-$15.00/hour DOE
Summary of Position
Tacoma Art Museum (TAM) seeks an energetic and approachable lead to assist with general operations of the Museum Store and assist in on-going store-focused projects. Ideal candidates will have a background in team leadership and customer service, be able to maintain a positive attitude under stress, and have an enthusiastic and amiable demeanor. This position will need to have an in depth understanding of products, featured artists, guests and TAM’s mission to make art accessible to the community. The Store Lead will assure accurate cash handling/reconciliation, conduct high-end sales, track inventory and prepare reports.
- General operations of the store including opening/closing store, merchandising, cash handling/reconciliation, and conducting high-end sales through point of sale system
- Prepare monthly/consignment reports as needed
- Ongoing usage of QuickBooks
- Daily housekeeping in maintaining the appearance of the store
- Assist with construction of TAM Store Shopify and provide support for successful deployment
- Provide gracious, knowledgeable service with customers and create a welcoming atmosphere
- Track inventory including receiving against purchase orders and restocking
- Oversee the shipping and handling of products
- Assist manager with troubleshooting and other store-related projects
- Assist in training staff and ensure that team members are fulfilling expected duties
- Coordinate marketing efforts for the store, i.e., product photography, related writings, webpage updates, and social media efforts
- Perform creative and proactive problem-solving and resolution of visitor and staff issues
- Identify areas for improvement and create solutions
- Follow protocol and procedure for incidents and medical emergencies
Perform other duties as assigned.
- Customer service, retail experience with at least one-year supervisory experience
- Cash handling expertise and inventory knowledge
- Solid organization and problem-solving skills
- Commitment to team approach and ability to collaborate openly
- Proficiency with Microsoft Office Suite and familiarity with computer systems
- Strong communication skills (written, oral, visual)
Travel, Working Conditions, and Physical Environment
The essential physical requirements of this position include:
- Must be able to stand for long periods of time.
- Frequently reaches with hands and arms and uses hands and fingers to handle objects and operate tools, machinery, computers, and/or controls.
- Ability to lift objects (up to 25 pounds) and perform other similar actions during the course of the workday.
- Ability to work weekends and evenings as required.
- Send resume and cover letter indicating why you’d like to work at TAM to HR@TacomaArtMuseum.org
- Include “Store Sales Lead_FIRST NAME_LAST NAME” in the subject line
- No phone inquiries, please
Resume review will begin immediately. Position is open until filled.
Tacoma Art Museum is an Equal Opportunity Employer
Tacoma Art Museum strongly encourages applicants from members of groups underrepresented in careers related to museums and the visual arts.
About Tacoma Art Museum
Tacoma Art Museum is a public-spirited institution that champions a dynamic and complex approach to exhibitions. The museum’s passionate staff are driven by the mission of connecting people through art, empowering visitors to create meaning with artworks through innovative interpretive and programming strategies. Named by USA Today as one of the “Top 10 Great Places to See Art in Smaller Cities,” the museum has developed a reputation for presenting art in a thought-provoking yet accessible manner with a strong commitment to Northwest art.
Founded in 1935, TAM has strong roots in the community. Along with five other nearby museums and neighboring University of Washington at Tacoma, TAM anchors Tacoma’s lively downtown core.
Located in the beautiful Pacific Northwest, Tacoma is known as the City of Destiny, a city that has always marched to the beat of its own drum. Close enough to Seattle to take advantage of everything a major metropolis offers, Tacoma is its own distinctly unique and actively engaged community with a clear love of the arts.
Diverse individuals and families continue to invest in Tacoma for its charming historic neighborhoods, schools, parks, waterfront, and amenities. You’ll find the beaches and forests of Puget Sound ideal to bike, run, hike, and paddle – including the nearby Mount Rainier. In addition to sports, theater and other cultural offerings, Tacoma is home to a growing restaurant and pub scene that’s made national press. The thriving Tacoma Museum District lines the downtown core and showcases some of the nation’s best collections. Tacoma is a great place to call home.