Visitor Services Representative (variable hours)
Reports to: Visitor Services Manager
Department: Visitor Services
Position Type: Part-time/Variable, Hourly (7-19 hours per week), Non-Exempt
Benefits: Not Eligible
Summary of Position
Tacoma Art Museum (TAM) seeks energetic and approachable team members to fulfill various customer service oriented duties. Ideal candidates will have a background in customer service, be able to maintain a positive attitude under stress, and have an enthusiastic and amiable demeanor to provide a positive museum experience for visitors, and have flexible scheduling availability.
Primary duties include fulfilling gallery security functions to protect the art on display, assisting in resolving emergency situations, and demonstrating proactive problem-solving and resolution of visitor issues. The representative will maintain the appearance, tidiness, and functionality of the admission desk, public spaces, and Visitor Services storage areas.
Other duties include working after-hours events, assisting with set-up and take down, supporting catering staff, and fulfilling customer service duties as necessary.
This position will work closely with and report to the Visitor Services Lead daily.
- Perform admissions desk operation and gallery security functions as assigned by Visitor Services Lead
- Perform creative and proactive problem-solving and resolution of visitor issues
- Identify and perform duties to maintain the appearance of public spaces
- Attend planned meetings with Visitor Services, Communications, Development, and Education departments when needed
- Conduct e-mail and phone conversations in a clear, concise, and professional manner
- Provide excellent customer service and ensure that all visitors have a positive museum experience
- Provide information on current and upcoming programming
- Handle and transfer phone calls
Safety and Security
- Roam gallery spaces and approach visitors to enforce gallery guidelines while graciously educating visitors about the appropriate care of the works
- Provide assistance and information to visitors in galleries
- Work with Visitor Services Lead and MBS team to dynamically assess and report threats to museum property and art on display
- Follow protocol and procedure during art incidents and medical emergencies
- Provide support for catering and after hours’ events, including setup and breakdown of furniture and customer service duties.
Perform other duties as assigned.
- Must be able to consistently work shifts on Tuesday and Sunday
- Must be able to work a flexible schedule from week to week and work evening and weekend hours as assigned
- Ability to deliver positive, friendly, and engaging customer service
- Ability to obtain a MAST Card and food handler’s permit
- Commitment to team approach and ability to collaborate openly
- Willingness to cross-train as store and cafe support
- At least one year of customer service, retail, or similar experience
- Solid organization and problem-solving skills
- Strong communication skills (written, oral, visual)
- Proficiency with Microsoft Office Suite and familiarity with computer systems
- An interest in studio art, art history, or museum field preferred
- Catering, events-staff, or similar experience preferred
- College degree preferred
Travel, Working Conditions, and Physical Environment
The essential physical requirements of this position include:
- Ability to stand and walk for long periods of time.
- Frequently reaches with hands and arms and uses hands and fingers to handle objects and operate tools, machinery, computers, and/or controls.
- Ability to lift objects (up to 50 pounds) and perform other similar actions during the course of the workday.
- Continuously exchanges information through observing, listening, and talking with staff, volunteers and individuals in the community.
- Some work may be occasionally performed outside where employee is subject to adverse weather conditions.
- Please email a succinct cover letter and resume to HR@TacomaArtMuseum.org.
- Include “VariableVSRep: First Name_Last Name” in subject line.
- No phone inquiries, please.
Resume review will begin immediately. Position is open until filled.
Tacoma Art Museum is an Equal Opportunity Employer
Tacoma Art Museum strongly encourages applicants from members of groups underrepresented in careers related to museums and the visual arts.
About Tacoma Art Museum
Tacoma Art Museum is a public-spirited institution that champions a dynamic and complex approach to exhibitions. The museum’s passionate staff are driven by the mission of connecting people through art, empowering visitors to create meaning with artworks through innovative interpretive and programming strategies. Named by USA Today as one of the “Top 10 Great Places to See Art in Smaller Cities,” the museum has developed a reputation for presenting art in a thought-provoking yet accessible manner with a strong commitment to Northwest art.
Founded in 1935, TAM has strong roots in the community. Along with five other nearby museums and neighboring University of Washington at Tacoma, TAM anchors Tacoma’s lively downtown core.
Located in the beautiful Pacific Northwest, Tacoma is known as the City of Destiny, a city that has always marched to the beat of its own drum. Close enough to Seattle to take advantage of everything a major metropolis offers, Tacoma is its own distinctly unique and actively engaged community with a clear love of the arts.
Diverse individuals and families continue to invest in Tacoma for its charming historic neighborhoods, schools, parks, waterfront, and amenities. You’ll find the beaches and forests of Puget Sound ideal to bike, run, hike, and paddle – including the nearby Mount Rainier. In addition to sports, theater and other cultural offerings, Tacoma is home to a growing restaurant and pub scene that’s made national press. The thriving Tacoma Museum District lines the downtown core and showcases some of the nation’s best collections. Tacoma is a great place to call home.