Membership & Database Officer
Reports to: Director of Development
Position Type: Full-time, Salary, Exempt
Summary of Position
The Membership & Database Officer is responsible for meeting the budget goals of Tacoma Art Museum (TAM) through membership and annual giving. They works closely with the Director of Development on concepts and strategies for funding, manages the annual giving, reports, calendar, and communicates information and results to the Development Department on a regular basis. This individual coordinates and maintains the constituent relationship management system (Altru) by ensuring data accurate gift information and consistent data entry. They will perform a variety of other functions to ensure the integrity and on-going health and accuracy of the Donor Database (Altru)
The successful candidate will demonstrate a commitment to excellence, innovation, teamwork, and sustainable growth.
- Ensures that every donor who gives $100 or more to the Annual Fund Campaign is personally called and thanked
- Coordinates supporting and contributing level membership program – creates acquisition campaigns and perfects donor retention and moves management
- Coordinates major membership and Annual Fund mailings (acquisition, renewals, invitations, etc.) for mailings of 1500 or more, a mail house is used and those dealings are handled in conjunction with the Director of Development/Associate Director of Development.
- General volunteer liaison for Devo team; works to build volunteer base for supporting in-house mailing effort and other Devo team needs
- Handles all acquisition and renewal mailings; works to ensure proper benefits delivery to supporting and contributing members and annual fund contributors
- Responsible for the full array of monthly membership reports by the 10th of the month
- Liaison to Visitor Services department and meetings
- Plans marketing techniques for membership awareness and acquisition
- Continue innovative approach to Leroy dog bowl and other in-house donation box campaigns
- Responsible for all aspects of data entry, gift entry and gift acknowledgment process and renewal campaign.
- Responsible for all aspects of data queries, reporting, and exports across multiple development department databases.
- Administer Altru security and user rights and assist with user database questions as needed with strong focus on interpersonal and communication skills
- Prepare credit card donations received for processing in compliance with PCI standards.
- Reconcile daily deposits with Finance.
- Conduct monthly reconciliation with Finance.
- Accurately update and maintain donor/constituent contact and biographical information maintaining the overall health of the database.
- Conduct quarterly audits of data entered by other staff to ensure quality and accuracy
- Prepare pledge reminders; collate letters/packages as needed in a timely manner
- Assembles, checks, and fulfills membership packages, renewal packages, manages renewal reminder schedule.
- Enters new members, renewals, change of address, etc. into Altru software.
- Assists other users with database questions.
- Participate in Blackbaud or relevant user group sessions, meetings and conferences to stay current with best practices.
Perform other duties as assigned.
- Excellent written and verbal communication skills
- Familiarity with regional funding community
- Experience with Altru database
- Successful track record in managing a fundraising program
- Strong organizational skills with demonstrated accuracy and attention to detail
- Budget development and outcome-based evaluation experience
- Computer fluency and strong analytic skills
- Three years experience preferred
- The qualified candidate must possess a compatible commitment to the museum brand values: innovative, passionate, civic-minded, gracious, approachable
Travel, Working Conditions, and Physical Environment
The essential physical requirements of this position include:
- Must be able to sit at a workstation and/or a computer screen for the majority of the work day.
- There is occasional need to stand, stoop or walk for long periods of time.
- Frequently reaches with hands and arms and uses hands and fingers to handle objects and operate tools, machinery, computers, and/or controls.
- Ability to lift objects (up to 25 pounds) and perform other similar actions during the course of the workday.
- Continuously exchanges information through listening and talking with staff, volunteers and individuals in the community;
- Some local travel, less than 5% of work hours.
- Please email your cover letter and resume as a single attachment to: HR@TacomaArtMuseum.org.
- Include “TAM MDO: First Name Last Name” in subject line.
- No phone inquiries, please.
Closing Date: Friday, February 15th. Resume review will begin immediately.
Tacoma Art Museum is an Equal Opportunity Employer
Tacoma Art Museum strongly encourages applicants from members of groups underrepresented in careers related to museums and the visual arts.
About Tacoma Art Museum
Tacoma Art Museum is a public-spirited institution with nationally recognized exhibitions and innovative educational programs. Named by USA Today as one of the “Top 10 Great Places to See Art in Smaller Cities,” the museum has developed a reputation for presenting art in a thought-provoking yet accessible manner with a strong commitment to Northwest art through its acquisition and exhibition programs. Founded in 1935, the museum has strong roots in the community and anchors Tacoma’s lively downtown university and museum district.
Completed in November 2014, an additional $15.5-million building project has added approximately 16,000 square feet, and houses the Haub Family Collection of Western American Art. This collection establishes TAM as the only major museum of Western American art of this caliber in the Northwest. It also enables the museum to fully explore the art history of the West while integrating its Western and Northwest collections.
Another significant gift announced on January 14, 2016 is the gift of the Rebecca and Jack Benaroya Collection. The Benaroyas carefully assembled over their 70 years of marriage a collection that includes Northwestern and international studio art glass along with important paintings and sculptures by renowned regional artists. The gift, announced on Mrs. Benaroya’s 93rd birthday, includes a contribution for the construction of a new 7,390 square-foot gallery addition in which to present the collection. The new wing has been designed by award-winning architect Tom Kundig of Seattle-based Olson Kundig and opened January 19, 2019.
It’s an exciting time to be a part of the Tacoma Art Museum family!
Located in the beautiful Pacific Northwest, Tacoma is known as the City of Destiny, a city that has always marched to the beat of its own drum. Close enough to Seattle to take advantage of everything a major metropolis offers, Tacoma is its own distinctly unique and actively engaged community with a clear love of the arts.
Diverse individuals and families continue to invest in Tacoma for its charming historic neighborhoods, schools, parks, waterfront, and amenities. You’ll find the beaches and forests of Puget Sound ideal to bike, run, hike, and paddle – including the nearby Mount Rainier. In addition to sports, theater and other cultural offerings, Tacoma is home to a growing restaurant and pub scene that’s made national press. The thriving Tacoma Museum District lines the downtown core and showcases some of the nation’s best collections. Tacoma is a great place to call home.